Frequently asked questions
Can you customize an assembly?+
Share the interfaces, pin assignment, length and installation requirements for review.
What are the MOQ and lead time?+
They depend on the model, quantity, materials and tooling and are confirmed in the quotation.
Are samples and drawings available?+
Contact us to agree the documents, sample costs and validation plan for your model.
Is a cable suitable for continuous motion?+
Suitability is model-specific. Share the bend radius, travel and cycle requirements.
How do I confirm compatibility?+
Check interfaces, pinout, length, operating conditions and any driver requirements.
How do I request warranty support?+
Provide the order, model, batch and issue details. Support follows the agreed terms.
Ordering, delivery & after-sales
What information is needed for a quotation?+
Include the model or drawing, connectors, cable length, pinout, quantity, testing requirements and destination. Packaging and delivery requirements also help define the quotation.
Which payment and delivery terms are available?+
Farsince lists T/T, L/C and O/A payment options and EXW, FOB, CIF, DAP and DDP delivery arrangements. The terms applicable to your order are specified in the quotation.
Can you supply custom packaging and labels?+
Neutral or branded packaging, barcode labels and batch identification can be discussed for the project. Share your packaging and labeling specifications with the inquiry.
What should I do if there is an issue with an order?+
Contact sales@qicable.com with the order or batch reference, a description of the issue and relevant photographs. The team reviews the case and discusses the appropriate resolution. Warranty conditions depend on the product and order.
Let’s work through your cable requirements.
A model number, connector pair or drawing is a useful place to start.